Question 1

What is SIMORA Calls?

Accepted Answer

SIMORA Calls is a service for outgoing calls to supported phone numbers over the internet. You can use the website, the Telegram bot or the Android app with one account.

Question 2

Do I need to install an app?

Accepted Answer

No. You can call directly from the website. You can also use the SIMORA Calls Telegram bot or the Android application.

Question 3

How do I start using SIMORA Calls?

Accepted Answer

Create an account, confirm your email, sign in, purchase a minute package and open the dialer. Then enter a supported number in international format and call.

Question 4

Can I receive incoming calls?

Accepted Answer

No. SIMORA Calls is designed for outgoing calls only and does not provide a personal number for receiving calls.

Question 5

Which countries can I call?

Accepted Answer

Calls are available only to destinations currently enabled by SIMORA Calls. The supported destination list can change, and the service checks the destination before the call.

Question 6

Can I call both mobile and landline numbers?

Accepted Answer

Availability depends on the country and number type. A destination may support mobile numbers, landlines or both. If a route is not supported, the call will not be allowed.

Question 7

How should I enter a phone number?

Accepted Answer

Use international format: +, country code and phone number, for example +972541234567. Do not rely on a local-format number without a country code.

Question 8

Do I need a SIM card to make calls?

Accepted Answer

No. Calls use your internet connection. A stable Wi-Fi or mobile-data connection is required.

Question 9

Can I call over Wi-Fi or mobile data?

Accepted Answer

Yes. SIMORA Calls works over the internet. Call quality depends on the stability and latency of your connection.

Question 10

What happens if my minutes run out during a call?

Accepted Answer

The active call is automatically ended when the available minute balance is exhausted.

Question 11

Which minute packages are available?

Accepted Answer

SIMORA Calls currently offers 100, 300 and 500 minute packages. Current prices are shown on the website before purchase.

Question 12

How long are purchased minutes valid?

Accepted Answer

All purchased minutes are valid only until the end of the current calendar month, regardless of the purchase date.

Question 13

Do unused minutes roll over to the next month?

Accepted Answer

No. Unused minutes expire at 00:00 on the first day of the next calendar month and are not carried forward.

Question 14

Can I buy another package before my current minutes run out?

Accepted Answer

Yes. You can purchase another package. Added minutes remain subject to the same end-of-current-month expiry rule.

Question 15

How can I pay for a package?

Accepted Answer

Payments are processed securely by Stripe. The available methods shown at checkout may include a bank card and supported digital wallets such as Google Pay or Apple Pay, depending on the device and availability.

Question 16

Does SIMORA Calls store my card number or CVC?

Accepted Answer

No. Card details are handled by Stripe. SIMORA Calls does not store the full card number or CVC.

Question 17

When are minutes added after payment?

Accepted Answer

Minutes are added automatically after SIMORA Calls receives confirmation of a successful payment from Stripe.

Question 18

Can I get a refund?

Accepted Answer

Refund availability depends on the state of the package. If minutes have not been used, a full refund may be available. If part of the package has been used, a refund can be limited to the unused portion.

Question 19

Why does a payment show “Pending”?

Accepted Answer

“Pending” means the payment attempt was created but has not been confirmed as successful. Abandoned attempts are later marked as not completed instead of remaining pending forever.

Question 20

How do I create an account and sign in?

Accepted Answer

Registration uses email confirmation. Sign-in can also require a one-time verification code sent to your email for additional security.

Question 21

What if I forget my password?

Accepted Answer

Use the password recovery option on the sign-in page. A verification code will be sent to your email so you can set a new password.

Question 22

Can I use one account on several devices?

Accepted Answer

Yes. The same account can be used on supported SIMORA Calls clients. The Security section shows active sessions and helps you review account activity.

Question 23

How do I use SIMORA Calls in Telegram?

Accepted Answer

Open the official Telegram bot @SimoraCallsBot. The bot launches the SIMORA Calls interface inside Telegram.

Question 24

Which interface languages are supported?

Accepted Answer

SIMORA Calls supports English, Russian, Hebrew, French, Ukrainian and German. Hebrew uses right-to-left layout.

Question 25

Does the Android app support Bluetooth headsets?

Accepted Answer

Yes. The Android app supports compatible Bluetooth audio devices. Connect the headset before the call and select the appropriate audio route if needed.

Question 26

Why does the browser ask for microphone access?

Accepted Answer

The browser needs microphone permission for voice calls. If microphone access is denied, a call may not start correctly or the other person may not hear you.

Question 27

Why can a call fail or end immediately?

Accepted Answer

Common causes include an unsupported destination, an incorrectly entered number, insufficient or expired minutes, denied microphone permission, an unstable internet connection or temporary route unavailability.

Question 28

What should I do if I cannot hear the other person or they cannot hear me?

Accepted Answer

Check microphone permission, device volume, mute status and the selected audio output. If you use Bluetooth, confirm that the headset is connected and selected. Then retry the call.

Question 29

Where can I see my call history and minute balance?

Accepted Answer

Your account shows the current minute balance and call history. Package and payment information is available in the relevant account sections.

Question 30

Why can a destination that worked before become unavailable?

Accepted Answer

Destination availability can change because routes or number types may be enabled or disabled. SIMORA Calls always applies the current supported-destination rules at call time.

Question 31

Can I use SIMORA Calls for emergency calls?

Accepted Answer

Do not rely on SIMORA Calls for emergency services. Use your local mobile or fixed-line operator and the official emergency number available in your location.

Question 32

How do I contact support?

Accepted Answer

For help with your account, payments or calls, contact the official support bot @SimoraHelpBot on Telegram.

Easy international outgoing calls
around the world

Outgoing calls

Call history

Outgoing calls only

Personal account

Call history

Secure account

Multilingual interface

Choose the right package

100 minutes

300 minutes

500 minutes

How it works

Your personal account

Call history

Top up your balance and buy minutes

Frequently asked questions

Ready to start calling around the world?

Easy international outgoing callsaround the world

Outgoing calls

Call history

Outgoing calls only

Personal account

Call history

Secure account

Multilingual interface

Choose the right package

100 minutes

300 minutes

500 minutes

How it works

Your personal account

Call history

Top up your balance and buy minutes

Frequently asked questions

Ready to start calling around the world?

Easy international outgoing calls
around the world