Terms of Use
These Terms govern access to and use of SIMORA Calls through the website, Telegram and supported applications. Please read them before registering, purchasing minutes or placing calls.
1. Acceptance and mandatory rights
By creating an account, purchasing minutes or using SIMORA Calls, you accept these Terms and the Privacy Policy. Non-waivable rights under applicable consumer, privacy or telecommunications law remain in force and prevail over conflicting terms.
2. Service description
SIMORA Calls provides internet-based outbound calls to supported destinations through the website, Telegram and supported applications. It does not provide a personal incoming number and does not replace mobile or fixed-line service.
3. Emergency services
SIMORA Calls must not be used or relied on for emergency, public-safety or life-critical calls. Use the official emergency number and a regular mobile or fixed-line service available in your location.
4. Account and security
You must provide accurate information, control the email used for the account and protect your credentials. We may require email verification, one-time codes and other security checks, revoke sessions or request additional verification when reasonably necessary.
5. Destinations and lawful use
Calls are permitted only to destinations, networks and number types currently enabled by SIMORA Calls. Availability may change because of provider, pricing, regulatory, anti-fraud or technical reasons. Fraud, impersonation, harassment, threats, unlawful telemarketing, robocalls, spam, caller-ID manipulation, payment abuse and other unlawful use are prohibited.
6. Minute packages and expiry
Packages currently include 100, 300 and 500 minutes where offered. Purchased minutes are valid only until the end of the current calendar month; at 00:00 on the first day of the next month unused minutes expire and are not carried forward. If the balance reaches zero, an active call may end automatically.
7. Payments
The price and validity displayed before payment form part of the transaction. Payments are processed by Stripe or another disclosed payment provider. SIMORA Calls does not store the full card number or CVC. Minutes are credited only after successful payment confirmation and processing.
8. Cancellation and refunds
Nothing here limits mandatory cancellation or refund rights. Requests may be sent to calls@simora.me or through the contact page. Where a voluntary refund is available after partial use, it may be limited to the unused portion attributable to that purchase; used call time is not voluntarily refundable unless required by law or caused by a verified billing error.
9. Chargebacks and billing corrections
If a payment is refunded, reversed or lost in a payment dispute, unused minutes attributable to that payment may be reversed without making the balance negative. Duplicate refunds are blocked. Fraudulent chargebacks or abuse of payment mechanisms may result in restriction of the account.
10. Quality, availability and third parties
Call quality and reachability may depend on your internet connection, device, microphone permissions, Bluetooth routing, destination carrier, international networks and third-party telecom providers. We aim for reliable service but do not guarantee uninterrupted availability, a specific audio quality, every number or a permanent route/provider.
11. Suspension, intellectual property and liability
We may temporarily limit access to protect users, the network or the service from fraud, abuse, security incidents, legal violations or non-payment. SIMORA Calls software, design and content are protected. To the maximum extent permitted by law, we are not liable for indirect or consequential loss caused by network failures, unsupported destinations, third-party failures, device configuration or unlawful user conduct; liability that cannot legally be excluded remains unaffected.
12. Changes, governing law and contact
We may update the service and these Terms for product, security, legal or operational reasons and will publish the current version here. These Terms are governed by the laws of the State of Israel, without limiting mandatory protections applicable in another jurisdiction. Legal notices, support, cancellation and refund requests: calls@simora.me or https://t.me/SimoraHelpBot.